Terms of Service

This Website [www.petek1855.com], is owned by and operated by or on behalf [Petek Saraciye Sanayi ve Ticaret A.Ş.("PETEK 1855", "we" or "us"). We suggest you read cautiously these terms before using our website. These terms of use explain the way you can use our website. Please read through, and ensure you understand, these terms before placing your order.

By continuing to browse on our website, you accept these terms and conditions we offer PETEK 1855 reserves the right to modify, alter or update these Terms and Conditions from time to time. By accepting these Terms and Conditions , you agree to be bound by such modifications, alterations, or updates.

About Membership

All you need to do to be a member of our store is go to our Membership page and fill out the relevant sections. It is very important that you fill out your member information completely and accurately to avoid communication and access problems. Please fill out the form carefully and completely to ensure quick and easy access to our products and services. We accept the information that you provide to us as it is. Therefore, we do not take any further responsibility for the information that you provide us.

Cancelling Membership

Members have the right to terminate their membership whenever they want. After you terminate your membership, all your ties to our site will be cut. To terminate your membership, you must send your request through our contact information page after logging on.

Membership Cannot Be Cancelled under the Following Circumstances:

If the request to cancel membership was made using a different email address.

If the member cannot be reached through the information on file.

We May Cancel Membership Under the Following Circumstances:

If the member sends offensive messages or writes offensive reviews.

If the member engages in illegal activities.

If the member engages in activities meant to harm the site or our company and brand.

Member Security

We take every precaution in our store to ensure member security. Along with the precautions we take, you are also responsible for the security of your member information. Do not share the information you use to log into our store with anyone else, and do not log into the system from a computer whose security you cannot verify.

Orders

Order acceptance and the completion of the contract between you and PETEK 1855 will take place on the dispatch of the products ordered by you unless we have notified you that we do not accept your order or you have cancelled it at least 48 hours prior to dispatch. Non-acceptance of an order may be a result of one of the following:

If the product is unavailable from stock.

If we cannot acquire authorization for your payment.

If there are any product description or product pricing errors.

If the order does not carry the criteria set out in the Terms & Conditions.

We keep the right to reject any offer to purchase by you at any time.

If there are any problems with your order, you will be contacted by a Customer Services representative.

Contract Cancellation - Distance Selling Regulations

You are free to cancel this contract if you wish to do so, provided you exercise your right no more than 14 days after the day on which you receive your delivery.

To execute your right of cancellation you must give written notice to PETEK 1855 via info@petek1855.com. If you execute your right of cancellation after the items have been delivered to you, you will be responsible for returning your order to PETEK 1855 at your own cost. Further, you must take reasonable care to ensure the items are not damaged in the meantime or whilst in transit.

PETEK 1855 keeps the right to refuse a refund on any item should it not be returned.

Products that fall into the following categories will not be refunded unless they are proven to be faulty;

Any goods made to a customer's own customisation e.g., made to measure or personalized items

If you wish to execute your right to cancel this contract prior to order dispatch, please contact to us from our e-mail address immediately. If your order has already been dispatched, please follow the procedure set out in Refund & Returns. This does not affect your statutory rights.

Withdrawal Rights

You have the right to cancel the purchase contract within 14 days without giving any reason, except for goods which under mandatory law are excluded from such right, such as for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed and for the supply of goods made to customer specifications or customized to personal needs. Whether the withdrawal right applies, will be indicated on the product page before completing the order. If it applies, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

Product Description

Each particular product purchased is sold subject to its Product Description. We will take all reasonable care to make sure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Although we intend to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Payment

All prices include VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery.

You verify that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be responsible for any delay or non-delivery.

Short Delivery, Defective or Damaged Goods

We strongly urge you to thoroughly check your goods upon receipt. To protect your interests, any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible to us. We do not accept any claims for damage caused by you the customer.

Refusal of Transaction

We keep the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We will not be responsible to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

By purchasing our products from this Website we accept the information you provide to us as it is. Therefore, accept that the information you provide to us is true and your are eligible to make the payment.

By making an offer to buy a product, you specifically give the permission us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Data Protection

We reserve the right to keep all customer details on PETEK 1855 ordering system and a paper copy of your details at our Head Office until such a time we deem it suitable to destroy them. We will take all reasonable steps to ensure all information remains confidential.

Registered Address

Our Registered Company address is: Maltepe Area 332. Street No :8 Zeytinburnu / Istanbul - Turkey

Company registration number: 227909

Concessions

For products purchased from branded concessions on the PETEK 1855 Website, PETEK 1855 act as an agent on behalf of the concessionaire. For vat purposes the liability rests with the concessionaire and vat invoices can be issued by the concessionaire on request.

In the event that you should need to make a complaint, please call our Customer Services Team on [+902126132450] and they will try their best to resolve the issue for you.

Should you wish to do so in writing please email [info@petek1855.com] or write to:

Governing Law

These Terms of Sale and any contractual or non-contractual obligations arising from them or in relation to them shall be governed and construed in accordance with the laws of Turkey and you can bring legal proceedings in respect of any claim arising out of or in connection with these terms (including non-contractual disputes) in the Turkish courts.